Privacy Policy

How We Collect, Protect, and Use Your Personal Data

This privacy policy explains how Parkers, referred to as “we”, “us” or “our”, collects, uses and protects any information you provide when using our website, submitting an enquiry, requesting a quote, placing an order, or contacting us through other channels.

Parkers is committed to safeguarding your privacy. When you share information that identifies you personally, such as your name, contact details or address, it will only be used in accordance with this policy.

This policy applies to information collected through:

Our website, contact forms and quote request forms
Phone calls, emails or direct enquiries
Orders, deliveries, customer support and account communication
Newsletter sign-ups, product enquiries, sample requests or surveys

We may update this policy from time to time. Please review this page regularly to stay informed. This version is effective from 1 January 2025 and is intended to comply with the UK GDPR, EU GDPR where applicable, and relevant data protection laws.

Information We Collect

To provide our products and services, we may collect:

Contact details
Name, company name, job title, email address, phone number, billing address and delivery address.

Order and enquiry details
Product interests, quote requests, order history, delivery requirements, project information and customer preferences.

Product-specific information
Details relating to product enquiries, bulk supply requirements, delivery needs or intended use.

Payment and account information
Relevant billing details, payment status and transaction records. We do not store full card payment details unless required through a secure third-party payment provider.

Technical data
IP address, browser type, device information, website usage data and cookies. Please see our cookie policy or cookie notice for more information.

Why We Collect Your Data

We use your information to:

Process enquiries and orders
To respond to quote requests, confirm orders, arrange delivery and provide customer support.

Provide accurate product guidance
To recommend suitable products based on your requirements.

Improve our customer service
To better understand customer needs, improve our website and refine our product offering.

Send updates and marketing communications
To share relevant product updates, offers, advice or company news where you have given consent or where there is a legitimate business interest.

Meet legal and business requirements
To keep accurate records for accounting, tax, regulatory and compliance purposes.

Third-Party Links

Our website may include links to external websites, such as suppliers, industry organisations, delivery partners or other useful resources. We do not control these websites and are not responsible for how they handle your personal data. We recommend reviewing their privacy policies before sharing any information.

Your Rights and Choices

You have the right to:

Opt out of marketing
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.

Access your data
You can request a copy of the personal information we hold about you.

Correct your data
You can ask us to update or correct inaccurate information.

Request deletion
You can ask us to delete your personal data, subject to any legal, accounting or contractual obligations we must retain.

Restrict or object to processing
You may ask us to limit how we use your data in certain circumstances.

We will never sell, lease or share your personal data with third parties for their own marketing purposes without your explicit consent.

Legal Compliance

We may disclose your personal information where required by law, regulation, legal process, tax requirements or to protect our rights, property, safety, customers or business operations.